Use cases

From the shop link in the booking confirmation, the guest selects a room decoration and cake package for the evening of arrival.

1. The system calculates the bakery's preparation time and distance to the property and shows only slots that can be met.
2. The hotel's rule that room decoration happens only between 14:00 and 17:00 is applied automatically.
3. Payment is taken and held until the service is completed.
4. The decoration team and the bakery each receive their own notification, and the admission time appears at reception.

The property is far from the centre and the guest arrives without shopping. They order an arrival package before setting off.

1. Suppliers beyond the distance limit never enter the list; only the grocer and breakfast supplier who can genuinely reach the property appear.
2. The earliest delivery rule requires the order to be placed before check-in.
3. The delivery fee is calculated from the real route distance and added to the price.

The group wants a private chef and drinks service on the second evening. The host does not want a running message thread.

1. The chef service has a defined minimum lead time, which the system applies automatically.
2. The group selects the villa garden entrance as the delivery point.
3. The host never has to step in; approvals and reminders flow automatically.

Their phone is about to die; they are looking for portable power and camping gear.

1. For hire items, drop-off and collection are scheduled as two separate appointments.
2. The property's vehicle access rule limits the drop-off time.
3. A reminder goes to the guest as the return time approaches.

The family wants to hire a cot and a high chair for the whole stay, and to buy nappies.

1. Hire items are reserved for the length of the stay and capacity is decremented instantly.
2. Consumables such as nappies go to the nearest grocer.
3. No delivery option is offered outside the property's admission hours.

Dozens of ancillary requests arrive on the same day and the front desk cannot keep up.

1. Every request comes through the shop; none of it stays verbal.
2. Because supplier admission hours are defined per category, there is no queue at the service entrance.
3. At the end of the day, which supplier ran late and which category saw demand are both reported.