Frequently asked questions

Once property details, categories and admission hours are defined, the shop can go live. What takes the time is not the technical set-up but deciding which categories to open and which suppliers to work with.

No. The platform does not replace your booking system; it takes on ancillary sales. You share the shop link within your existing flow.

No. The shop runs on the web; the guest opens the link and orders without creating an account.

You can start with your own products and services. We work with you to bring local suppliers onto the platform; a supplier never appears in your catalogue until the service area and distance rules are satisfied.

The order goes to the supplier for approval. If declined, the guest is informed and the amount collected enters the refund process; an alternative supplier is considered if one exists.

You can define general admission hours, category-specific hours and supplier-specific hours. On exception days you can change those hours or close admission entirely.

The supplier submits proof of delivery or service completion. The proof is attached to the order record, and the payout proceeds on the basis of that record.

If the timing rules are still satisfied, it can be rescheduled. If not, the system offers no new slot and the cancellation and refund path applies.

Capacity is decremented atomically; two orders cannot take the same slot. The second guest is informed immediately and shown alternative times.

Collection runs through a licensed payment institution under a marketplace model. The amount is held until the service is completed, then split between the parties.

No. Card data never reaches the platform; it is handled inside the payment institution's own secure environment.

A refund runs the same line in reverse: calculated shares are taken back with reversing entries and the amount is returned to the guest.

When the result is uncertain, nothing proceeds and the payment is not treated as successful. The order waits until the status is clear; money is never released to the wrong party.

The split is triggered once the service is completed and proof is recorded. The payment institution's schedule and the contract terms apply.

Only the people who need it to complete the delivery, and only as much as they need. Product names in sensitive categories are masked in notifications and records.

Personal data is kept in erasable storage while financial and audit records use pseudonymous identifiers, so erasure requests can be honoured without breaking financial integrity.

Infrastructure and data residency are shared in writing at the contract stage; where transfers abroad are involved, the legal basis is stated alongside.

Financial records are never deleted; corrections are made only with reversing entries, and every action is written to the audit trail.

Submit a supplier application from the contact page. Suitability is assessed on your service area, product categories and timing rules.

Yes. Any property within your service area and distance limit can add you to its catalogue.

You set your product and service prices. What the guest sees is formed by adding delivery and the agreed shares on top, and the breakdown is transparent.